REFUND POLICY

We want you to be satisfied with your purchase.

Eligibility

To qualify for a return:

  • Items must be unused and in original condition

  • Return requests must be submitted within the specified return window

  • Proof of purchase is required

Certain items may be non-refundable due to hygiene, safety, or final sale status.

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds will be processed to the original payment method within a reasonable timeframe.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at:

support@vivatrova.com

Include your order number and clear photos of the issue.